If you have refused your item, you must contact us so that we can arrange a replacement for you. Tell your delivery representative(s) so that they may take the item back immediately, if the item is left at your location and not refused, our standard return policy will apply. If you receive the wrong item or it arrives damaged, don ’t accept the delivery and refuse the item. Any associated restocking fee and return shipping costs will be deducted from the refund amount. You can choose to have the original payment method refunded. call us at +1 (310) 876-2216 or send us an email at Options: We only cover damaged and defective items if the customer notices the damage at the time of the delivery and refuses the item or contacts us within 48 hours after the delivery time. Upgraded shipping charges (expedited, express, room of choice, etc.) Items marked "Non-Returnable" on the sale pageĪny outbound shipping charges collected on the order will not be refunded. There are a few items that can't be returned: The manufacturer 's restocking fee of 25% and Return shipping costs will apply, and the item must be not assembled and in its original condition and packaging for the return to be accepted. You can return most items for a refund within 30 days of delivery. If any of these apply, please call us at +1 (310) 876-2216 or send us an Email to Policy: The person placing the order must send an email with a picture of the ID attached to the email to and let us know who the person is going to receive or pick up the order.ĭelivery conditions outside of the above guidelines including, but not limited to, one flight of stairs or more, sharp turns, narrow or gravel driveways, and gated communities or condominiums require additional handling services and fees. If someone else receiving the order or picking up the order other than the person who has purchased the item. The Government-issued photo identification must match the information on the credit/debit card used at the time of purchase. Ledool LLC has required a signature and a copy of the customer's Government-issued photo identification at the time of delivery Pick-up. An appointment with an 8-12 hours delivery window will be set with the customer. White Glove Assembly – Includes delivery to the room of choice (including one flight of stai rs), unpacking, debris removal, and full assembly including tools. White Glove Delivery – Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools. Room of Choice Delivery – Includes delivery to the room of choice (including one flight of stairs). In-Home Delivery – Includes delivery inside the main entrance of the home. Standard Delivery – Includes delivery to the main entrance, porch, garage, or driveway. We offer different delivery methods for your order:īasic Delivery – Includes delivery to the main entrance, porch, garage, or driveway. Most of the products that are displayed in our store are not available for immediate purchase but you can place an order online and we can deliver it to your address within our 10 Milles from our show room or you can pick up from our show room.Īll The Items, they show we have in-stock means we have them in our warehouse and you can pick up from our show room location Same day from our show room or we will deliver it to you as your request within 10 Milles for free.
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